Welcome! You can raise a request for DeepCast Pro using the options provided and we'll aim to get back to you within 24 hours.
Advanced Paid Features
Notify me when the advanced feature set is live
Please enter your email address to be notified when the advanced feature set go live or to take advantage of early offers
Required fields are marked with an asterisk*
{"xsrfToken":"2f29ce5ded41fff485eb6ddc103e978ca6b33e02_lout","branding":{"id":"3","key":"prosup","name":"DeepCast Pro Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#003557","headerLinkHoverBGColor":"#003557","headerBadgeColor":"#003557"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/63bcad53-868d-415f-bf79-eaa2d155311f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZjZiYTM0ZS0zMzQ3LTQ2N2YtOWIyNi1kMDA0YzVhOGIzMTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYzYmNhZDUzLTg2OGQtNDE1Zi1iZjc5LWVhYTJkMTU1MzExZiI6WyJyZWFkIl19LCJleHAiOjE3NTI2MTE4ODksIm5iZiI6MTc1MjYxMTI4OX0.cBnCD-FIo2uzXU10VAXfCzI8E7PTzT2YpXEPGDzQeuk&client=8f6ba34e-3347-467f-9b26-d004c5a8b313&mode=fit","logoId":"63bcad53-868d-415f-bf79-eaa2d155311f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the DeepCast Help Center","sharedPortalName":"DeepCast Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the DeepCast Help Center","sharedPortalName":"DeepCast Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d2ee185f-f36b-4605-b4ef-31b7d7bf5ffe/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZjZiYTM0ZS0zMzQ3LTQ2N2YtOWIyNi1kMDA0YzVhOGIzMTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQyZWUxODVmLWYzNmItNDYwNS1iNGVmLTMxYjdkN2JmNWZmZSI6WyJyZWFkIl19LCJleHAiOjE3NTI2MTE4ODksIm5iZiI6MTc1MjYxMTI4OX0.zlFchXBzZLYXbBF0GxaqDKyJoTPBRrpfwZAAWN2E8Wg&client=8f6ba34e-3347-467f-9b26-d004c5a8b313&height=300&mode=fit","bannerMediaApiFileId":"d2ee185f-f36b-4605-b4ef-31b7d7bf5ffe","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"prosup","projectId":10005,"serviceDeskId":3,"name":"DeepCast Pro Support","description":"<p>Welcome! You can raise a request for DeepCast Pro using the options provided and we'll aim to get back to you within 24 hours.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"30","name":"Advanced Paid Features","descriptionHtml":"<p>Please enter your email address to be notified when the advanced feature set go live or to take advantage of early offers</p>","callToAction":"Advanced Paid Features","introHtml":"<p>Notify me when the advanced feature set is live</p>","icon":10480,"iconUrl":"https://deepcast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[4],"key":""},{"id":"20","name":"Billing questions","descriptionHtml":"<p>Please provide as much information as possible, but please do not send any payment instrument details or other highly sensitive information in your request.</p>","callToAction":"Billing questions","introHtml":"<p>Having issues with billing?</p>","icon":10536,"iconUrl":"https://deepcast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[4],"key":""},{"id":"29","name":"Fix an account problem","descriptionHtml":"<p>Please provide as much information as possible to help the DeepCast Pro customer service team to assist you.</p>","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing any of your shows or episodes? Or your account?</p>","icon":10518,"iconUrl":"https://deepcast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[4],"key":""},{"id":"22","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://deepcast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4],"key":""},{"id":"24","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://deepcast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[4],"key":""},{"id":"28","name":"Submit a complaint","descriptionHtml":"","callToAction":"Submit a complaint","introHtml":"<p>Provide feedback or submit a complaint.</p>","icon":10518,"iconUrl":"https://deepcast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[4],"key":""},{"id":"26","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://deepcast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[4],"key":""},{"id":"19","name":"Technical support","descriptionHtml":"<p>Please provide as much information as possible so that we might assist you. Step-by-step details or screenshots are helpful!</p>","callToAction":"Technical support","introHtml":"<p>Need help editing fields, downloading data, or otherwise using the DeepCat Pro portal?</p>","icon":10520,"iconUrl":"https://deepcast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[4],"key":""},{"id":"23","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://deepcast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[30,29,28,19,20,22,24,26]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PROSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZjZiYTM0ZS0zMzQ3LTQ2N2YtOWIyNi1kMDA0YzVhOGIzMTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI2MTI0ODksIm5iZiI6MTc1MjYxMTI4OX0.w0yQV1kB2jWKjPevIx5VgPl68e6Feqam8ay4P-Axuls","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"8f6ba34e-3347-467f-9b26-d004c5a8b313","tokenDurationInMins":20}},"reqCreate":{"id":30,"projectId":10005,"issueType":{"id":"10015","name":"Support"},"form":{"name":"Advanced Paid Features","descriptionHtml":"<p>Please enter your email address to be notified when the advanced feature set go live or to take advantage of early offers</p>","callToAction":"Advanced Paid Features","intro":"<p>Notify me when the advanced feature set is live</p>","instructions":"<p>Please enter your email address to be notified when the advanced feature set go live or to take advantage of early offers</p>","icon":10480,"iconUrl":"https://deepcast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Notify me","description":"enter email","descriptionHtml":"<p>enter email</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/30","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/30","calendarParams":{"firstDay":0,"date":"2025-07-15T13:28:09-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZjZiYTM0ZS0zMzQ3LTQ2N2YtOWIyNi1kMDA0YzVhOGIzMTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI2MTI0ODksIm5iZiI6MTc1MjYxMTI4OX0.w0yQV1kB2jWKjPevIx5VgPl68e6Feqam8ay4P-Axuls","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"8f6ba34e-3347-467f-9b26-d004c5a8b313","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}